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    Frequently Asked Questions

    General
    1. How do I get started?
    2. How does the program work?
    3. I have more than one website, do I need another affiliate ID?
    4. Who is eligible to become a HotelClub affiliate?
    5. How much does it cost to join the program?
    6. Can I link to other travel sites if I join the HotelClub affiliate program?
    7. Do you offer co-branding and white label?
    8. When I click on my affiliate URL, it seems to redirect to HotelClub and my ID disappears. Is this normal?

    Payment and Tracking
    9. How are bookings tracked to my site?
    10. What is a "confirmed booking"?
    11. How much do I get paid?
    12. Do I earn commissions from my own purchases?
    13. How do I get paid?
    14. How will I monitor my sales and commission?
    15. How do I set up my links?
    16. What if I don't like any of the links HotelClub has to offer?
    17. Can I change and update my links?
    18. Where should I put my links?
    19. Can I earn commissions on other service shown on your website?
    20. What if I still need help?

    1. How do I get started?
    To join the HotelClub affiliate program, all you need to do is read the affiliate agreement and fill out the application form. As soon as that's done, you will be approved instantly. We will then send you your ID and password, which you can use to log into the affiliate partner area. After that, all you need to do is cut and paste the HTML code provided for you and set up the link. For a selection of HotelClub affiliate banners and links, click here.

    Note - These are samples, please contact us for more information on how to set them up.

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    2. How does the program work?
    The affiliate (you) places the link on the website. You can place as many of HotelClub links, banners and search boxes on as many web pages as you like. With your partner ID, we can track all the clicks and visitors you send us. So, after a visitor is redirected from your site to ours, we record that this visitor came from you. Then, when that visitor makes a confirmed booking, you receive commission.

    Each visitor sent by you receives a cookie that remains active for 100 days, allowing us to track and pay you for the booking made by that visitor, even if he/she comes back to HotelClub directly within 100 days from the initial click through, without booking through your site.
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    3. I have more than one website, do I need another affiliate ID?
    Not at all, you can use a single affiliate account for as many sites and/or web pages as you like. There is no need to sign up more then once. Just make sure that you do not alter the format of affiliate URLs or code in any way when you place them on your site(s). All the clicks and bookings will be tracked to your single account from every site.
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    4. Who is eligible to become a HotelClub affiliate?
    We welcome all sites to join our program. It will probably be beneficial if your site's content is travel related, but that is not a requirement.
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    5. How much does it cost to join the program?
    Its FREE - There is no application fee, set-up or ongoing costs and, most importantly, no minimum sales requirement.
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    6. Can I link to other travel sites if I join the HotelClub affiliate program?
    We believe that once you affiliate with us, you will not require another hotel partner. However, we place no restrictions on your site's links and actually encourage our affiliates to join affiliate programs for other travel related products like air and car hire.
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    7. Do you offer co-branding and white label?
    Yes. For information about our white label and co-branding features, please click here.
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    8. When I click on my affiliate URL, it seems to redirect to HotelClub and my ID disappears. Is this normal?
    Yes, our system is session driven. When a client clicks on your affiliate URL, our system captures the affiliate ID and redirects the user to a default page on our site. It then tracks all subsequent click and booking activity to your affiliate account. As long as you set up your affiliate URL(s) correctly, all the user activity will be tracked properly.
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    9. How are bookings tracked to my site?
    All links from your site to HotelClub contain your unique affiliate ID, so that every time a user comes to us via your site, we know to credit you when a confirmed booking is made. Make sure that all links on your site are created using the HTML code generated for you, so that all visitors are tracked correctly.
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    10. What is a "confirmed booking"?
    After a booking is made, there is a chance that it may be cancelled or amended. Therefore, we credit our affiliates 30 days after the client has checked out. This is to ensure that all financial transactions have been carried out and the final booking value confirmed. Your commission will then be credited to your account and paid out according with our remuneration conditions.
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    11. How much do I get paid?
    For every CONFIRMED booking that you refer to HotelClub from your affiliate link, you receive 50% of the profit we make from that booking. Depending on the destination and our margins, that roughly equals to USD 16 - USD 22 in commission for each booking originated from your site.
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    Please see our commission formula below:

    As per Affiliate Agreement section 5.1 - The Company will pay the Partner a percentage of the revenue generated by sales resulting from this new cooperative venture. The transactional commissions will be paid according to the following outline:

    Commission Paid = (CI - HI - (CI*PP)) * BCP
    CI - Client Invoice (what the client paid to us)
    HI - Hotel Invoice (what we paid to the hotel)
    PP - Processing Percentage - 9%
    BCP - Booking Commission Percentage - 50%
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    12. Do I earn commissions from my own purchases?
    Yes, you can earn commissions on any hotel reservations that you, your friends, family and customers make from visiting HotelClub through your web site's affiliate links.
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    13. How do I get paid?
    HotelClub affiliates have a choice of getting paid in 4 currencies: US Dollars (USD), Australian Dollars (AUD), Euros (EUR) and British Pounds Sterling (GBP) as selected when you register. Payments are made monthly, in the first 10 days of each month, as long as you reach you minimum payment threshold. You also have 2 options of how you receive your commission: Cheque or Direct Deposit. The minimum amounts paid are: $100 for cheques and $500 for direct deposit for USD and AUD or 250 for Euros and British Pounds. If you do not reach the minimum payment thresholdt in any given month, the amount earned is rolled over to the next month, until you have enough to qualify for payment.
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    14. How will I monitor my sales and commission?
    We will provide you with a tracking & management area, which will show in real time all activity on your site(s), including the number of clicks through, booking requests and confirmed bookings by users referred by you. You will also have access to various payment reports, which will show the estimated amount earned at any time and history of all past earnings and payments.
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    15. How do I set up my links?
    Once you are approved, simply log in to the HotelClub partner management area using your partner ID and password. Select the link(s) you like (remember, you can use as many links as you like), cut and paste the HTML code into your web page and you are done. If you require assistance with this, please don't hesitate to contact us on .
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    16. What if I don't like any of the links HotelClub has to offer?
    No problem, you are free to modify the links, search boxes and banners we have at any time to fit in with your website look & feel. In fact, we will help you customise your links to suit your site if you ask us. However, BEFORE you make any changes, please consult us to ensure that all tracking is correct, as we take no responsibility for bookings lost as a result of incorrect link formatting
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    17. Can I change and update my links?
    Absolutely, you can make changes at any time. We also recommend that you check the partner management area regularly, as we add and modify our selection of links and banners and introduce new features regularly.
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    18. Where should I put my links?
    There are various ways of putting your links on your site to maximise your chances of earning a commission. Here are some suggestions:
    • On your home page
    • On you navigation bar
    • In a dedicated travel section of your site
    • Other areas, where a booking service would be useful, such as leisure, shopping or e-commerce

      For more ideas, go to your partner management area and read the "Hints and Tips" section

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    19. Can I earn commissions on other service shown on your website?
    Additional services listed on our site (Flights, Car Hire, Tours & Attractions, Insurance & Phone Cards) are non-commissionable.
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    20. What if I still need help?
    If you have any further affiliate queries, please click here to contact our affiliate support team. We will endevour to get back to you as soon as possible.
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