2. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION VOUCHER to you, which MUST BE retained for check-in Purposes.

Please note, that on rare occasions, the booking may be charged in a different currency to the one you chose on the website, or were quoted in. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.

The registered guest of this booking MUST sign the Confirmation/Accommodation Voucher and present it to the Hotel upon check-in.

HotelClub takes no responsibility if you lose the voucher.

3. Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for hotels when immediate confirmation is not available:

• 1 day - for hotels in Australia, New Zealand and Asia
• 1 to 2 days - for hotels in Europe, the Americas/Caribbean and Africa/Middle East

4. If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date.

Important note -The default currency to be used for cancellation fees, if the hotel's local currency does not show below, will be USD.

Please note - In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process. The stricter of the two (hotel's policy and our website policy) will then apply.

• If you cancel after the voucher has been issued, but NOT LESS THAN 4 (FOUR) DAYS prior to the check-in date, a nominal cancellation fee will apply, in accordance with our company policy. The nominal cancellation fee varies according to the currency in which your booking has been quoted, as shown in the following table:
  
  

  Australian Dollars:    25 British Pounds: 10 Canadian Dollars: 25 Danish Kroner: 125 Euros: 15

  Hong Kong Dollars:    125 Japanese Yen: 1800 New Zealand Dollars: 35 Norwegian Kroner: 135 Singapore Dollars: 25

  South African Rand:    125 Swedish Kronas: 150 Swiss Francs: 25 Thailand Baht: 500 U.S. Dollars: 15

  
  
• If you cancel LESS THAN 4 (FOUR) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred. The nominal cancellation fee will NOT be charged in this case.

5. All cancellations must be made IN WRITING using one of the following methods:

• Using our View/Amend/Cancel Your Booking Form
• Our Customer Email Support Form
• A fax on one of the numbers listed below:
  
  

  Australia: +61 2 9264 0429	Italy: +39 06 5195 7799	United Kingdom: +44 870 131 8997
  Germany: +44 870 131 8991	Spain: +34 91 5524206	United States: + 1 917 591 6800

When you contact us, we require any 2 (TWO) of the following, so that we may efficiently process your request and reply to you:

• Your Booking ID
• Email Address used in the booking
• Name and Surname used in the booking

A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.

6. If you wish to amend your booking, a nominal amendment fee will apply. The amendment fee will vary according to the currency of the hotel, as shown in the table below.

Important note- The default currency to be used for amendment fees, if the hotel's local currency does not show below, will be USD.

Please note: the fee will apply per each amended booking. For example, if you have made 2 booking for 2 hotels in the US, and are making amendments to both of these bookings, you will incur a fee of USD 5 x 2 = USD 10

Any amendment advised to us within 5 days of your arrival date or once you have arrived at the Hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy, as advised to HotelClub. If a Late Amendment Fee is applied, the nominal amendment fee will not be charged.

Should you require to change a booking from one Hotel to another Hotel, you will NOT be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and a Cancellation Fee will apply.

In order for us to ensure accuracy, we will only accept amendments IN WRITING. We will not accept amendments over the phone, unless the matter is extremely urgent. Amendments can be submitted to us using one of the following methods:

• Using our View/Amend/Cancel Your Booking Form
• Our Customer Email Support Form
• A fax on one of the numbers listed below:
  
  

  Australia: +61 2 9264 0429	Italy: +39 06 5195 7799	United Kingdom: +44 870 131 8997
  Germany: +44 870 131 8991	Spain: +34 91 5524206	United States: + 1 917 591 6800

Please try to give us as much notice as possible to allow for sufficient time to contact the hotel(s) concerned and a new voucher to be sent to you.

An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it.

Important Note- If another transaction must be made to your credit card, due to an amendment, we will convert the charge/fee to your selected currency.

When you contact us, we require any 2 (TWO) of the following, so that we may efficiently process your request and reply to you:

• Your Booking ID
• Email Address used in the booking
• Name and Surname used in the booking

If you require us to correspond with an email address that is not the one used in the original booking or the one via which the amendment was sent, please include the new details with the amendments required.

7. Credit Card Information - The client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. HotelClub takes no responsibility for any incorrect information submitted.

If the client wishes to change the credit card after it has been charged, it will be treated as an amendment, and a corresponding amendment fee and conditions will apply - see Point 6. Due to processing requirements, refunds may take up to 10 days to appear on your statement. This time may vary, depending on your bank/financial institution.

By making a booking the client authorises HotelClub to pass on credit card details of the client to the hotel if requested.

8. The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise HotelClub if an error in the email address was submitted on the Reservation Form or any other correspondence. HotelClub takes no responsibility for any incorrect information submitted.

9. HotelClub intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

10. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by HotelClub.

11. Disclaimer: HotelClub makes its best efforts to ensure that all the information that appears on its website is accurate. However, HotelClub does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

12. Complaints: In the case of any problem or complaint, it is imperative that the client informs HotelClub at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to HotelClub within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must be also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of HotelClub to rectify the complaint and reduce or extinguish any claim the client may have.

13. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. HotelClub has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, HotelClub cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. HotelClub cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

14. HotelClub does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.

15. HotelClub makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of HotelClub shall not exceed the price of the product or service purchased by the Customer.

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